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How to use the Helpdesk

I use a commercial support desk from Kayako. This allows me to communicate with all my employees and clients in a way that nothing gets lost. It also allows me to track time worked and time billable. It’s extremely important that you enter your time as soon as you reply to a ticket and that you bill […]

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Welcome on board!

Hi, This website contains training and resources intended for my employees. I’ve gone to a lot of effort to develop the systems that I have in place and plan to continue to add to them. I hope you learn a lot while you work for me, and I hope you take advantage of the opportunity […]

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