Tag Archives: helpdesk

Monthly Billing through the Helpdesk

February 8, 2011 0

The helpdesk is central to both internal and external work for my clients. It’s used both for organization and for time tracking. … ...

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Finances
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How to use the Helpdesk

January 4, 2011 0

I use a commercial support desk from Kayako. This allows me to communicate with all my employees and clients in a way that nothing gets lost. It also allows me to track time worked and time billable. It’s extremely important that you enter your time as soon as you reply to a ticket and that you bill […]

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General, Support
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