Issuing credit card refunds
April 29, 2013 
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This training and video cover the process for giving a refund of a credit card purchase. …
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Creating a Survey
April 29, 2013 0
These are the steps to produce a high quality survey that will engage your customers and get maximum responses. …
Read moreAweber broadcast message for Authorize.net release
April 5, 2013 0
In this training I show you how to use Aweber to draft and prepare a broadcast message announcing an Authorize.net release. …
Read moreUsing Jing to communicate
December 15, 2011 0
Jing is a great free tool for creating screen recordings. We use Jing to communicate remotely as well as to respond to client requests. …
Read moreHelpdesk flowchart
December 15, 2011 0
This flowchart goes through the typical process of responding to a helpdesk ticket. It’s important to know this chart and refer to it frequently. …
Read moreHelpdesk full ticket response example
December 15, 2011 0
In this training I use my hotmail account to send in a ticket then show you all the emails you will see and the client will see as you respond to the clients request. …
Read moreHelpdesk Views
December 15, 2011 0
The helpdesk allows you customize the way you view tickets. This customization includes which columns to include in the listing and how to order them. …
Read moreHelpdesk Notifications
December 15, 2011 0
The helpdesk allows you to setup notifications when certain things happen. For example, you can setup your helpdesk account to send you an email each time a client survey is filled out for a ticket that you own. …
Read moreAuthorize.net debugging
June 20, 2011 0
The log files are the best way to debug the Authorize.net for WordPress plugin. …
Read moreHow to use the Helpdesk
January 4, 2011 0
I use a commercial support desk from Kayako. This allows me to communicate with all my employees and clients in a way that nothing gets lost. It also allows me to track time worked and time billable. It’s extremely important that you enter your time as soon as you reply to a ticket and that you bill […]
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