Daniel Watrous Employees

Wireless
Version 2.0 March 2011
Provided By: PowerPay

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Jing is a great free tool for creating screen recordings. We use Jing to communicate remotely as well as to respond to client requests.

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This flowchart goes through the typical process of responding to a helpdesk ticket. It’s important to know this chart and refer to it frequently.

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In this training I use my hotmail account to send in a ticket then show you all the emails you will see and the client will see as you respond to the clients request.

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If you have been given an email on the danielwatrous.com domain, you can easily setup forwarding so that you receive a copy of each email message in your personal email account. This can be helpful to make sure that you receive and respond to email quickly.

See also http://employees.danielwatrous.com/general/email-for-danielwatrous-com

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I use the lastpass password manager to generate and store passwords for my online accounts. I also use it to share passwords with you. It’s free to use. You can download it here:

https://lastpass.com/

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This employees website has all the training and instruction you need to do your job. This site includes a job tracker that tells you what to work on. It is also how you will send me updates about your progress.

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The helpdesk allows you customize the way you view tickets. This customization includes which columns to include in the listing and how to order them.

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The helpdesk allows you to setup notifications when certain things happen. For example, you can setup your helpdesk account to send you an email each time a client survey is filled out for a ticket that you own.

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Articles are one of the most essential tools in the SEO toolbox. This training shows you how to write effective SEO articles.

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