Daniel Watrous Employees

In order to share resources and licenses to services we’ll need to share passwords. This needs to be done in a secure way, and email just doesn’t meet the need, so I chose keepass.

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Occasionally we’ll need to exchange files larger than what would be convenient for dropbox. In this case I’ll provide you with access details in your keepass database to access an FTP location where we can exchange files.

As with most things, this is pretty easy to do and you usually won’t need any advanced features. Here’s the training:

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I use a commercial support desk from Kayako. This allows me to communicate with all my employees and clients in a way that nothing gets lost. It also allows me to track time worked and time billable.

It’s extremely important that you enter your time as soon as you reply to a ticket and that you bill your time accurately. When my clients ask for work, that will sometimes require research and experimentation. Time spent on these tasks is billable.

On the other hand, when you are certain that your expertise has extended the time spent on a project, you should bill only the hours that were productively spent on the task. Our clients expect us to be expert and that’s what we deliver to them.

See the training below:

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Hi,

This website contains training and resources intended for my employees. I’ve gone to a lot of effort to develop the systems that I have in place and plan to continue to add to them. I hope you learn a lot while you work for me, and I hope you take advantage of the opportunity to become excellent in what you do.

I also welcome contributions to this training from my employees. Our success is a team effort and one of the best ways to succeed is to build each other. Please send me training when you come up with great ways to do things.

I’m really excited to have you on board.

Best,